Ground & Ramp Operations for Managers Training Course
Ground & Ramp Operations course for management to expand their expertise.
Overview
This course provides an overview of this environment and answers the most important questions that management and those involved in ground support activities need to know; what’s going on, why and how do we manage it from a safety and performance improvement perspective?
Participants will gain insight and understanding of the key aspects of Ground and Ramp Operations including planning, resource management, safety and human factors, performance monitoring, OTP, and quality control. This is backed up by an overview of the regulatory environment, key stakeholders, roles and responsibilities within the sector.
Highly practical in nature, with real-world case studies and relevant examples - this course is designed to give a strong Ground Operations knowledge base to airport managers, duty managers, supervisors, team leaders, auditors and compliance monitoring staff.
Key information
Duration
The theory element of this course takes five (5) days to complete.
Course delivery
Our instructors deliver the course in person, on-site at your location.
Group exercises
Theory (classroom)
Max. group size
10 participants.
If you have more staff that require this training, we can arrange additional sessions.
Qualification validity
There is no recurrent requirement associated with this training course.
What the course covers
SAFETY & REGULATION
Safe Working Practices
Personal Protective Equipment (PPE)
Aircraft Damage & Safety Reporting
The Role Of Industry And The Regulators
TECHNICAL KNOWLEDGE
Principles of Human Factors
Principles of Aircraft Weight & Balance
Equipment & Infrastructure
OPERATIONS
Planning & Preparing
Roles & Responsibilities
Arrival & Departure Sequences
Importance of On-Time Performance (OTP)
Performance Monitoring
Quality Management & Quality Control
What’s included
✅ Participant guide
Every participant receives a detailed supplementary reference guide, to use during the course and take away afterward
✅ High quality training material
Meticulously researched lesson plans and step-by-step sessions with interactive visual aids
✅ In-person instructor
A highly vetted subject matter expert to deliver the course in-person for maximum engagement
✅ IATA-aligned certification
Every participant receives a certificate of attendance and qualification at the applicable level
Common questions
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Suitable for Ground Operations and Ground Handling management personnel who are new to their role or operational environment and wish to develop a broader understanding of airport and ground handling operations. The course provides an overview of key operational activities, responsibilities, industry standards, and best practices, helping managers build the knowledge and confidence required to effectively oversee and support day-to-day operations.
Unfortunately we do not accept bookings from private individuals.
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There is no recurrent requirement associated with this training course.
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IATA don’t require that a practical element is undertaken as part of this qualification.
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This course is available to organisations only and is delivered exclusively on-site at your operation. Unfortunately, we do not currently offer this training to individual participants. If you are looking to become qualified as an individual, we recommend speaking with your employer or ground handling company about arranging training with us.
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You can book this course to be delivered at any time of the year and we accept bookings at any time. However, our winter training season typically peaks from September to November each year, and our schedule for that period is often fully booked well in advance. We will always do our best to accommodate requests at short notice.
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Yes, we can offer multi-year training agreements to help ensure your staff remain industry conformant year after year. Please speak with our team to discuss discounted pricing and preferred booking options available for multi-year training agreements.
Hear from clients that have booked training with us
"Once again we requested Miles Aviation for another De-Icing course to support our office team during the winter operations. For that I want to thank to Simon Miles and Dean Court for the excellent course! Must say also that Miles Aviation keeps a high level of professionalism not just in their training team but also in their course contents.”
Nicola Macedo
Ground Operations Director, Hifly
“When we were looking for a new partnership one of the core goals was to find someone with a similar approach to processes, requirements, and training to our company values, and with Miles Aviation we are convinced that we found just that.”
Reda Urbaitienė
Training Manager, Litcargus
“Considering Mongolia’s specific climatic conditions, this comprehensive training, which effectively integrated both theoretical and practical components, was highly valuable. Our clients have expressed their deep satisfaction with the quality and outcomes of the programme.”
Ariungerel Purev,
Director, Aviation Training LLC
Awards, Memberships, & Accreditations
Book your training
Get in touch for a no-obligation consultation. We'll assess your team's qualification levels and recommend the right programme — whether that's initial qualification, annual recurrency, or a mix of both.
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Only a few weeks after our hottest ever day in the UK and against the backdrop of the late August sunshine, the new De-icing season officially starts with our newest client, Flybe.