Human Factors for Ground Operations Course
Conformant with IATA AHM1110 GEN03
Overview
Human factors (HF) have a direct impact on aviation safety and operational performance. For teams working in ground handling, ramp operations, cargo and airport environments, understanding how people think, communicate and respond under pressure is essential to maintaining safe and efficient operations.
Our Human Factors training course provides a practical understanding of the behaviours, attitudes and workplace influences that affect performance. Key topics include motivation and attitude, human behaviour, situational awareness, ergonomics, and musculoskeletal injury prevention.
The course also covers the aviation industry’s recognised “Dirty Dozen” human factors, including communication, distraction, fatigue, stress, complacency and teamwork, along with practical mitigation strategies to reduce risk and improve performance. Additional modules address the effects of alcohol, medication and wellbeing on workplace safety.
Ideal for aviation personnel at all levels, this training helps strengthen safety culture, improve awareness and support safer day-to-day operations.
The course is aligned to the latest requirements of IATA AHM 1110 GEN03.
Key information
Duration
The theory element of this course takes one (1) day to complete.
There is no practical requirement associated with this course.
Course delivery
Our instructors deliver the course in person, on-site at your location.
Theory (Classroom)
Max. group size
10 participants.
If you have more staff that require this training, we can arrange additional sessions.
Qualification validity
136 months.
IATA recommends that refresher training is undertaken every 36 months.
What the course covers
HEALTH & WELLBEING
Effects of psychoactive substances
Ergonomics & musculoskeletal disorders (MSD)
HUMAN FACTORS & BEHAVIOUR
Dirty Dozen and mitigations
Motivation and attitude
Human behaviour
OPERATIONAL AWARENESS
Situational awareness
What’s included
✅ Participant guide
Every participant receives a detailed supplementary reference guide, to use during the course and take away afterward
✅ High quality training material
Meticulously researched lesson plans and step-by-step sessions with interactive visual aids
✅ In-person instructor
A highly vetted subject matter expert to deliver the course in-person for maximum engagement
✅ IATA-aligned certification
Every participant receives a certificate of attendance and qualification at the applicable AHM 1110 level
Common questions
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This course is a mandatory component of the training programme for staff whose roles require them to work within, or regularly access, the landside and airside operational areas of an airport.
Unfortunately we do not accept bookings from private individuals.
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IATA AHM 1110 recommend that this training be refreshed at intervals not exceeding 36 months.
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IATA don’t require that a practical element is undertaken as part of this qualification.
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This course is available to organisations only and is delivered exclusively on-site at your operation. Unfortunately, we do not currently offer this training to individual participants. If you are looking to become qualified as an individual, we recommend speaking with your employer or ground handling company about arranging training with us.
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You can book this course to be delivered at any time of the year and we accept bookings at any time. However, our winter training season typically peaks from September to November each year, and our schedule for that period is often fully booked well in advance. We will always do our best to accommodate requests at short notice.
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Yes, we can offer multi-year training agreements to help ensure your staff remain industry conformant year after year. Please speak with our team to discuss discounted pricing and preferred booking options available for multi-year training agreements.
Hear from clients that have booked training with us
"Once again we requested Miles Aviation for another De-Icing course to support our office team during the winter operations. For that I want to thank to Simon Miles and Dean Court for the excellent course! Must say also that Miles Aviation keeps a high level of professionalism not just in their training team but also in their course contents.”
Nicola Macedo
Ground Operations Director, Hifly
“When we were looking for a new partnership one of the core goals was to find someone with a similar approach to processes, requirements, and training to our company values, and with Miles Aviation we are convinced that we found just that.”
Reda Urbaitienė
Training Manager, Litcargus
“Considering Mongolia’s specific climatic conditions, this comprehensive training, which effectively integrated both theoretical and practical components, was highly valuable. Our clients have expressed their deep satisfaction with the quality and outcomes of the programme.”
Ariungerel Purev,
Director, Aviation Training LLC
Awards, Memberships, & Accreditations
Book your training
Get in touch for a no-obligation consultation. We'll assess your team's qualification levels and recommend the right programme — whether that's initial qualification, annual recurrency, or a mix of both.
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Only a few weeks after our hottest ever day in the UK and against the backdrop of the late August sunshine, the new De-icing season officially starts with our newest client, Flybe.